:: Instructor-led Classes

Writing Policies and Procedures

Course Details

Policies and procedures are perhaps the most important documents in any organization. Effectively written and designed procedures help both managers and employees increase efficiency and productivity, reduce mistakes and frustration, and save time and money by providing clear guidelines that are easy to find and follow.

Learn best practices in policies, procedures, and documentation that can help you develop and write logical and easy-to-apply documents, either in print or online formats.

There is no prerequisite for this course.

What Should I Bring to Class?

Please bring three of your organization's current policies and/or procedures. In class, you will discuss the structure, format, and writing style for policies and procedures, and you will work to apply these techniques to your own policies.

Who Should Attend

  • Human resource professionals
  • Managers and supervisors
  • Trainers
  • Anyone responsible for writing policies and procedures

Continuing Education and Recertification Hours

  • .65 CEUs


  • Explain the differences between a policy and a procedure
  • Understand the four steps of the policy and procedure development process -planning, analysis, research, and pre-writing
  • Understand the legal role and importance of your documents
  • Demonstrate good procedural writing style
  • Create a format that is consistent, informative, and appropriate for the needs of your audience and organization
  • Use techniques to overcome resistance and to get your audience to read and use your policies and procedures



Questions about this course?

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