:: Instructor-led Classes

Business Process Analysis

Course Details

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Do you need to be able to analyze and improve your business processes? Are you implementing new systems that will change your existing business processes? This two-day workshop will teach you how to use process-modeling techniques to document existing processes and identify process improvement opportunities. This workshop includes techniques from the Business Analysis Body of Knowledge (BABOK® Guide).


The Business Analysis Essentials class is recommended but not required as the first course in the series. All students must complete this course as part of the certificate program. Students will receive a recent copy of the BABOK® Guide in the Business Analysis Essentials class.

Who Should Attend

  • Business analysts
  • Business analyst managers
  • Process owners
  • Process improvement team leaders
  • Anyone responsible for defining or improving business processes

Continuing Education and Recertification Hours

  • 1.3 CEUs
  • 13 PDUs
  • 12.0 CDUs
  • After completing the course please contact the Program Coordinator for the PMI® or IIBA® Course Activity Number

As a PMI Registered Education Provider, The University of Texas at Austin, Professional Development Center has been approved by PMI to issue professional development units (PDUs) for our courses (Provider # 1616). The PMI logo is a registered mark of the Project Management Institute, Inc. PMI and PMBOK are registered marks of the Project Management Institute, Inc.

The Professional Development Center is an Endorsed Education Provider of the IIBA® (EEP # E48092). IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. These trademarks are used with the express permission of International Institute of Business Analysis.


Upon successful completion, students will learn:

  • How to create a SIPOC model
  • How to perform a gap analysis
  • How to build a ETVX task description
  • How to use the BPMN notation standard to model a business process
  • How to define event lists
  • How to measure process effectiveness
  • How to assess organizational readiness for change

Detailed Course Outline

  • Process modeling techniques
  • Systems thinking
  • Creating a SIPOC model
  • Performing a gap analysis
  • Activity: Gap analysis
  • ETVX process descriptions
  • Activity: Build an ETVX description
  • BPMN notation
  • Swim lane diagrams
  • Process modeling conventions
  • Activity: Build an as-is process model
  • Describing activities
  • Activity: Describe activities in the process model
  • Defining event lists
  • Activity: Define an event list
  • Creating activity charts
  • Activity: Define an activity chart
  • Workflow diagrams
  • Activity: Build a workflow diagram
  • Data flow diagrams
  • Activity: Build a data flow diagram
  • Value stream analysis
  • Causal analysis techniques
  • Activity: Root cause analysis
  • Activity: Build a to-be process model
  • Determining ROI for process improvements
  • Process measures
  • Activity: Define process measures

Want this Training at Your Location? For Customized Training Solutions

Phone: (1-800) 687-7345
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