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Eliciting Requirements: Techniques and Considerations

Course Details

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Do you want to expand your knowledge of requirements elicitation techniques, and know when to use a specific technique? Do you want to learn how to facilitate groups in requirements workshops using techniques that engage workshop participants?

This two-day workshop covers requirements elicitation techniques and considerations, including hands-on activities, practice elicitation sessions, and group facilitation. This workshop includes material and techniques from the Elicitation knowledge area in the IIBA's Business Analyst Body of Knowledge (BABOK® Guide).


The Business Analysis Essentials class is recommended but not required as the first course in the series. All students must complete this course as part of the certificate program. Students will receive a recent copy of the BABOK® Guide in the Business Analysis Essentials class.

Who Should Attend

Business analysts or persons in other roles seeking to expand their skills.

Continuing Education and Recertification Hours

  • 1.30 CEUs
  • 13.00 PDUs
  • 12.00 CDUs
  • After completing the course please contact the Program Coordinator for the PMI® or IIBA® Course Activity Number

As a PMI Registered Education Provider, The University of Texas at Austin, Professional Development Center has been approved by PMI to issue professional development units (PDUs) for our courses (Provider # 1616). The PMI logo is a registered mark of the Project Management Institute, Inc. PMI and PMBOK are registered marks of the Project Management Institute, Inc.

The Professional Development Center is an Endorsed Education Provider of the IIBA® (EEP # E48092). IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. These trademarks are used with the express permission of International Institute of Business Analysis.


Upon successful completion, students will learn:

  • How to analyze stakeholders
  • How to define user roles
  • How to prepare for and conduct an interview
  • How to conduct an observation
  • How to facilitate groups in requirements workshops using techniques that engage workshop participants
  • How to create effective surveys using Kano analysis
  • How to select appropriate elicitation techniques for different situations by considering project risks, project approach, and time constraints

Detailed Course Outline


  • Types of requirements
  • Creating a SIPOC model for business analysis
  • Tasks in the Elicitation Knowledge Area

Preparing for Elicitation

  • Stakeholder analysis techniques
  • Organizational modeling
  • Creating a SIPOC model
  • Activity: Stakeholder analysis and organizational model
  • Defining user roles
  • Activity: Define user roles using task analysis
  • Situational requirements elicitation considerations

Conducting Elicitations

  • Interviews
  • Preparing questions
  • Active listening tips
  • Activity: Conduct an interview
  • Observation
  • Activity: Conduct an observation
  • Focus Groups
  • Requirements Workshops
  • Facilitating groups – tips and techniques
  • Group decision making techniques
  • Brainstorming techniques
  • Techniques for organizing the results of brainstorming
  • Activity: Brainstorming and ranking ideas
  • Creating storyboards
  • Creating prototypes
  • Activity: Create a low-fidelity prototype
  • Benchmarking
  • Document analysis
  • Interface analysis
  • Innovation techniques
  • Creating surveys using Kano analysis
  • Activity: Build a survey using the Kano technique

Selecting Elicitation Techniques

  • When to use each technique
  • Activity: Selecting appropriate techniques
  • Activity: Present workshop results

Want this Training at Your Location? For Customized Training Solutions

Phone: (1-800) 687-7345
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