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Balanced Scorecard: Making Strategy Measurable

Course Details

This course is available for onsite training only. Please email .(JavaScript must be enabled to view this email address) for more information or to arrange a training session.

Project Management Institute logo Leaders struggle to find and implement reliable, financially-driven performance management systems to achieve operational and strategic goals. The Balanced Scorecard offers a proven approach to management that embeds long-term strategy into your management system through measurement. The Balanced Scorecard approach has had such an outstanding track record because every organization that uses it must select measures and leading and lag indicators relevant to its own strategies and operations. This results in meaningful measurements and sustainable improvement. There is no prerequisite for this course.

Who Should Attend

  • Leaders throughout the organization
  • Operations officers and managers
  • Financial officers and managers
  • Process managers
  • Strategic planning task force members

Professional Development and Continuing Education Units

This seminar is worth 12 PDUs and 1.2 CEUs.


  • Translate vision and strategy into performance management
  • Communicate strategic intent throughout your organization
  • Identify financial, business process, customer satisfaction, and internal development metrics that support corporate strategy
  • Track performance against established strategic and operational goals
  • Manage cross-functional process performance
  • Identify improvements that will impact corporate success

Seminar Outline

Introduction and Seminar Objectives
  • The Balanced Scorecard: What is it?
  • Why organizations use a Balanced Scorecard (BSC)
  • Relationship of BSC to "traditional" measurement systems such as MBO or SPC
Scorecard Fundamentals
  • Financial perspective: How do we look to shareholders?
  • Customer perspective: How are we seen in the marketplace?
  • Internal business process perspective: Where must we excel?
  • Learning and growth perspective: How can we improve and evolve?
  • Linking the perspectives to vision and strategy
  • Lag versus lead measures
Building the Balanced Scorecard
  • Roadmap to implementation: What's the process?
  • Roles and responsibilities
  • Identifying the appropriate corporate "unit"
  • Determining goals
  • Establishing measures to support goals
  • Selecting the "correct" format
  • Connecting the scorecard to other corporate units
Using the BSC as a Management System
  • Case Studies: Scorecard interpretation
  • Impact of BSC on operational decisions
  • Linkage of BSC to compensation
  • Revising Scorecard measures
  • Communicating progress
*Additional registration discounts do not apply to this seminar.



Questions about this course?

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