:: Instructor-led Classes

Process Inventory and Modeling

Course Details

One of the top reasons for wasted time and missed opportunity in organizations is poor processes. Illustrating this point, Bill Gates wrote “A rule of thumb is that a lousy process will consume ten times as many hours as the work itself requires.” And who hasn’t been frustrated by a bloated, inefficient or incomplete process?

A business process inventory and process modeling provide a framework to help identify and define business processes and provides a basis to evaluate their effectiveness. They allow for a clear picture of the processes executed within business units as well as across the enterprise, promote streamlining of processes through reuse of common processes, and prioritize core and non-core processes.

In this workshop participants will investigate the processes in their organizations while learning techniques to identify “hidden” and “missing” processes. They will get hands-on experience creating a process inventory and use a proven methodology for modeling processes and learn how to reconcile processes across the organization to recognize inefficiencies and opportunities and improve performance.

Who Should Attend

  • Leaders throughout the organization
  • Operations officers and managers
  • Process managers
  • Strategic planning task force members

Continuing Education and Recertification Hours

  • .65 CEUs
  • Pending PDU Hours

Course Outcomes

  • Understand what a process is and learn to recognize three types of processes: recognized, hidden, and missing.
  • Learn how to build a useful business process inventory.
  • Define AS-IS process states.
  • Identify core vs non-core processes.
  • Become comfortable with a proven process modeling methodology.
  • Reconcile business unit processes at the enterprise level for higher performance.

Course Outline

    Process as the Building Block of Organizational Success

  • What is a process and how do they support the business?
  • What are the moving parts of a process?
  • Identifying broken processes and their effect on performance.

Business Process Inventory

  • Creating a process definition document.
  • Categorizing processes.
  • Understanding organizational cultural issues that influence process.
  • Identifying core and non-core processes.

Process Modeling