:: Ralph Smith

Ralph Smith is Vice President - Strategic Services for Orion Development Group. He has personally supervised the performance improvement efforts in more than 200 organizations worldwide. Most recently, Mr. Smith led the strategic redesign and deployment effort for a Bermuda-based insurance company. This engagement included the creation of a new performance management system based on the Balance Scorecard. He also assisted Memorial Blood Center of Minnesota plan the deployment of its Balanced Scorecard system. Over the last decade, Mr. Smith has utilized this experience and expertise for a diverse group of clients, including Delta Air Lines, Texas Children's Hospital, J.L. Clark, NYNEX, City of Tacoma, Evangelical Community Hospital, Crowley Foods and the Cobb County Board of Health. He has designed training solutions, facilitated team activity and served as a consultant to management. Mr. Smith has a masters degree in Operations Research from the Georgia Institute of Technology and a bachelors degree in Mathematics and Statistics from the University of Georgia. He is a member for the American Society of Quality.

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