:: Instructor-led Classes

Technical Communication Industry Certificate - Mastery Level (Online)

For more information contact Veena Hosur at 512-471-2354 or .(JavaScript must be enabled to view this email address)

Course Details

The Technical Communication Industry Certificate - Mastery Level is a comprehensive program comprised of exercises, projects, checklists, quizzes, and case studies that are geared exclusively towards all aspects of technical communications.

This program provides resources and information that will enable you to advance your skill set to a mastery level. We invite both experienced and novice technical communicators to enhance your skill set and become familiar with the concepts presented in this comprehensive program.

This program utilizes a textbook and companion website that is closely identified with the course objectives. You will be provided with valuable weblinks that are relative to the subject area and can also be used as a reference tool after the program has been completed. You may choose one project at the end of each chapter to reinforce the concepts presented and use the guidelines that are provided to perform specific activities. The principles of effective technical communication are continuously enforced throughout the entire program. Participants will be able to use the quiz to test skill level and conduct valuable research applicable to each area.

Due to the nature of this program, we recommend that you apply the techniques and guidelines found in both appendices in the textbook to all of your projects. In order to reach this mastery level, you are required to understand, recognize, and apply the proper grammar, usage, and mechanics to all of the work you perform and submit.

The Technical Communication Industry Certificate - Mastery Level is divided into five specific sections:

  • Communicating in the Workplace
  • The Research Process
  • Organization, Style, and Visual Design
  • Specific Documents and Applications
  • Resources

For more information about the program, visit the FAQs page.

Course Format

  • Students will receive access 3-5 business days from date of enrollment. An email link will be provided to the student.
  • Technical Communication Industry Certificate - Mastery Level (Independent study (60%) and instructor feedback (40%). .
  • 10 month enrollment from date of registration. Importance Notice: If you are enrolled after 9/1/2014 the enrollment period will decrease to eight months. Enrollments prior to the 9/1/14 date will be grandfathered to the 10 month enrollment time frame.

Required Textbook and Companion Website

Project Management Institute logo

Participants are encouraged to purchase this book only after fully enrolled in the program and after receiving the syllabus.

Technical Communication

ISBN-13: 978-0-205-77964-2
Order Textbook Here


Continuing Education Hours

160 Contact Hours
16.0 CEUs


After completing this program, you will have gained a well-rounded education allowing you to:

  • Perform effective audience and purpose analyses for user-centered documents
  • Write specifically to fit your audience needs
  • Create powerful technical documents including descriptions, processes, instructions, and reports
  • Understand and apply effectual principles of visual design to your documents
  • Utilize the latest innovations in workplace communications to apply collaborative technologies, workplace research, and digital networking to your projects
  • Define your personal philosophy of quality management in project development
  • Develop valuable information plans and content specifications
  • Display a solid understanding of the concepts utilized in the technical communication field
  • Write effective and efficient technical documents
  • Utilize visual design to enhance your documents and communicate complex data
  • Employ architectural and industry standards to give your documents a professional look
  • Communicate information that jumps from the page and grabs the attention of your readers
  • Understand the importance of visual information and the methods used to effective deliver this information

Grading a self-directed course

It is the participant’s responsibility to access the course through their individual login which is provided within 48 hours of registration.

  • Participants are responsible for performing the required activities, assignments, and submit completed work by emailing documents to the instructor.
  • All coursework will need to be performed according to the guidelines stated in the course syllabus. A skilled senior level technical writing professional will review your submissions for technical accuracy and utilization of industry standards while ensuring you have achieved an in-depth understanding of the course objectives.

Program Outline

Communicating in the Workplace

  • Evaluate the unique characteristics of technical documentation. Identify the persuasive aspect to connect with your audience and shape the direction and perception of your readers.
  • Gain a clear and comprehensive understanding of a rhetorical situation: What is it? How does it impact technical documents? When does it need to be applied? – Create technical process, write procedures, develop instructions, and write specification documents by utilizing the appropriate resources. Plan, gather, and organize your information. Analyze complex information and learn effective methods to redirect and communicate for the appropriate audience.
  • Review the technical writing process – apply critical thinking to your projects; follow the guidelines for effective proofreading; plan, draft, and revise your documents to be sure they meet the requirements.

The Research Process

  • Consider the research aspect – explore your possible sources; learn some new techniques and guidelines for performing research on the web; apply critical thinking to your research process.
  • Understand the role of summaries in workplace communications and the differences between four special types of summaries: closing summaries informative abstracts, descriptive abstracts, and executive abstracts.
  • Learn what readers expect from a summary and follow the guidelines for summarizing information to keep your audience focused and attentive.

Organization, Style, and Visual Design

  • Consider the types of visuals that should be used to effectively communicate your information; specifically, when to use graphs, charts, diagrams, tables, videos, photos, and graphical illustrations.
  • Recognize the importance of designing pages that will transform a document. Use the design skills needed in today’s workplace to add emphasis, style words and letters, and shape the pages.

Specific Documents and Applications

  • Design your document for usability! Identify the performance objectives; analyze the audience, purpose, and setting of your document; create a plan; apply the conditions for each situation.
  • ALWAYS consider your audience and purpose. Review the requirements for email, instant messaging, and letters while establishing and maintaining the desired tone.
  • Take a look at the standard technical definitions. Understand how to create technical specifications, marketing materials, instructions and procedures, informal reports, analytical reports, proposals, oral presentations, webinars, web pages , blogs and wikis.


  • Understand the guidelines for grammar, usage and mechanics so that your documents meet the appropriate grammatical requirements.
  • Utilize the appendix to fully understand the MLA and APA documentation styles – when should each one be used and applied to your work.


For more information about the program, visit the FAQs page


Questions about this course?

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