:: Instructor-led Classes

Crucial Communication Strategies: When It Matters Most

Course Details

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Emotions run high when communicating on important issues. Successful communicators are effective even during the most challenging interactions. If you have ever walked away from an important conversation and wished you had handled it differently, this is the workshop for you. Crucial conversations require crucial communication strategies, when it matters most.

Staying focused and flexible and choosing to address the problem at hand will help ensure that the interaction does not escalate into a confrontation. By utilizing the tools and techniques taught in this workshop, you will be able to communicate with less emotion and to build stronger relationships when it counts.

There is no prerequisite for this course.

Who Should Attend

Employees throughout the organization

Continuing Education and Recertification Hours

  • .65 CEUs
  • 7.0 PDUs
  • After completing the course please contact the Program Coordinator for the PMIĀ® Course Activity Number

As a PMI Registered Education Provider, The University of Texas at Austin, Professional Development Center has been approved by PMI to issue professional development units (PDUs) for our courses (Provider # 1616).

The PMI logo is a registered mark of the Project Management Institute, Inc. PMI and PMBOK are registered marks of the Project Management Institute, Inc.


  • Identify how and why conversations go downhill
  • Choose when to engage in conversation versus confrontation
  • Manage emotions during conversations to stay focused on the content of the discussion
  • Apply six techniques to improve your current style of communication on crucial issues
  • Prepare for and obtain consultation on an anticipated and crucial conversation



Questions about this course?

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