:: Online Nonprofit Management Certificate Program—FAQs

Online Nonprofit Management Certificate Program—FAQs

What types of credits are available?
This is a non credit certificate program. The Nonprofit Certificate Program is approved for 6 CEU’s and 36 CFRE credits. Learners must score a minimum of 70% on the course exam, or if a course contains multiple exams, an average of 70%, to meet the minimum satisfactory completion requirements and qualify to receive credit.

How long are the courses?
Most courses will take 3-5 hours to complete. The online courses are modular and consist of several assignments. Therefore, you can complete your coursework when it is most convenient for you.

How long will I have access to my courses?
Students will have 8 months to complete the program.

How do I register for a course?
To purchase a course, please use our secure online shopping cart. Simply click on the add to cart button located on the desired course description page. Then click on the proceed to checkout button to proceed to the registration form. Fill out this form with the appropriate billing and credit card information and click on the register button on the bottom of this form. A confirmation e-mail will then be sent to you with the appropriate log in information.

How will I access my course?
PDC enters registrations and payments during normal UT business hours: 8:00 a.m.-5:00 p.m., Monday-Friday (Central Time Zone). Registrations received after 3:00 p.m. may be processed the next business day. Once processed, you will receive an email containing your username, password, and a web URL to access your classes.

Do I need to be connected to the internet to take my course?
Yes. All courses are online and can only be taken while connected to the Internet.

What is your refund policy?
Registration fees for workshops and online courses are non-refundable.

If the courses are self-paced, what do I do if I have questions or complaints?
Each online course provides an Ask the Expert feature. This feature provides you with access to an expert in the field you are studying. Asking questions about your course content will help you apply the concepts to your job or your life more effectively. We encourage any and all questions! We do ask for patience in preparing an answer to your questions. Although many questions can be answered very quickly, more technical questions sometimes require a bit more time.

You can also use the Ask the Expert feature if you have any technical difficulties while logged into the course or if you wish to file a complaint. We will get back to you within 24 hours.

Will I receive a certificate of completion when my course is over?
Yes. Once you have completed your course, you may print the e-certificate of completion which contains your name, course, the date of completion, as well as the credit you earned. You can print out this certificate and/or save it to your computer. If you require an original certificate to be mailed to you please contact the Program Coordinator. There is a small fee associated with this option.

Can I see a demonstration of the Online course content?
Yes. To see what the online courses look like, click on the links in the header of this web page.

What are the minimum technical requirements to take a an online course?
Operating System:
-- Windows 2000 SP4 or newer
-- Mac OS 10.4.11 or higher
-- Linux/Unix (any recent version)

Hardware:
-- 400 Mhz or faster CPU
-- 256 MB RAM
-- video card
-- sound card and headphones or speakers (some assignments have audio components)

Software:
-- Microsoft Office 97 (or newer) or comparable office suite such as OpenOffice (free download available at www.openoffice.org)
-- Adobe Flash Player 9 or greater (free download available at www.adobe.com)
-- Adobe Reader/Acrobat Reader 7.0 or greater (free download available at www.adobe.com)

Web Browser:
-- Microsoft Internet Explorer 7 or greater
-- Firefox 2.0 or greater (free download available at www.mozilla.com/en-US/firefox)
-- Netscape, Safari, Opera, Chrome, and other web browsers may work, however may not render all features of the course(s)
-- Cookies must be enabled
-- JavaScript must be enabled

Internet:
-- Reliable internet connection
-- E-mail account (to be able to register and to receive e-mail from the system regarding registration, course status, etc.)

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

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