:: Course Cancellations, Transfers and Refunds

Course Cancellations, Transfers and Refunds

Registrant Cancellation/Transfer Policy

Registration fees for workshops, exam prep courses, certificate programs and online courses are non-refundable.

Question: What are my options if I'm unable to attend a workshop, exam prep, certificate program, or online course?

    Answer: Qualified cancellations/transfers must be received in writing using the Course Transfer Form. The form may be submitted via e-mail, fax, or mail. The request must be received at least three full business days before the start of a workshop or exam prep course and two weeks prior to the start of a certificate program. You will have the option to request a credit on file, transfer or list a substitute. No fees assessed for same day substitutions.

Please note that a workshop, exam prep, certificate program or online course transfer or credit on file will result in an administrative charge. This fee must be paid at the time of the request.

See course policies below.


For in-class workshops and exam prep courses, you may transfer your registration to another person within your company at no fee or you may apply it to another workshop, certificate program, or online workshop scheduled within the next 12 months or request a credit on file. Credit on files are only valid for 12 months from the date of request. The request must be submitted in writing and at least three full business days before the start of the class, the fee is $75.00 for this request. (This also applies to same course transfers for a different term or location).

For Bundled Certificate Programs, students have the option to pre-register in all of their courses or request the tuition to be placed on a credit on file. Placing the tuition on a credit on file allows the student flexibility to complete the program at their own time and not have to worry about transfer fees. If a student chooses to pre-enroll in all of their courses a cancellation/transfer fee will be assessed if the student later needs to make a course change. The transfer fee per course is $75.00 or $150.00 for multiple course changes.(This also applies to same course transfers for a different term or location). Please note: The Professional Development Center makes curriculum changes each year so if you wait too long to complete your certificate program you will need to follow the new program requirements.

For online courses we are unable to provide any refunds or provide a credit on file. Please be careful when making your purchase. In most cases you can request a course extension. If you are not able to attend an online course you may transfer your registration to another person within your company no later than 24 hours of receiving access and provided you have not accessed the course. Please contact the Program Coordinator immediately.

For cohort style certificate programs there is a two week cancellation policy and only 75% of the fee is refunded. For full credit you may transfer to the next program, the fee is $150.00 for this request. Please note, Transfer Fees and Promissory Note fees are non-refundable.

After the two weeks expire, no tuition refund is issued:

  • Prior to the begin date of your first day of class, you may be transferred to the following term or request a credit on file. Credit on files are only valid for 12 months from the date of request. A $150.00 fee must be paid at the time of request;
  • If two meetings or less occur, no tuition credit is issued but a substitute may be accepted. Please note, your substitute must be ready to attend class immediately in order to meet attendance requirements for passing the program successfully;
  • After three meetings or more occur, no tuition credit is issued, transfer requests and/or substitutions will not be accepted.

Participants will be responsible for any difference in tuition cost at the time of the request or in some cases a participant may receive a credit on file.

Please note, certificate programs require attendance policies to be met in order to successfully complete the program. It is the students responsibility to contact the program coordinator with as much advance notice as possible.

PDC Cancellation of Courses and Schedule Changes

The Professional Development Center reserves the right to cancel scheduled workshops due to low enrollment and unforeseen circumstances up to one week in advance of the scheduled workshop, seminar or certificate program. If PDC cancels a course, you will received full reimbursement of the course fee or you may request a tuition transfer to another course within a 12 month period.

Participants will be responsible for any difference in tuition cost at the time of the request or in some cases a participant may receive a credit on file. Please contact the coordinator for more information.

PDC is not responsible for any expenses incurred before the start of a program, e.g., airline tickets, hotel, or car rental. Please check the PDC website and contact the coordinator prior to making any travel arrangements.

PDC reserves the right to modify this cancellation policy with no advance notice.

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